Refund Policy
Last updated: 2026-07-16 · Draft
1. General
The product is digital software; a license is issued immediately after payment. You may request a refund under the conditions below.
2. International transactions (card, via Polar)
Polar is the merchant of record for international transactions and processes payments and refunds under Polar's terms.
You may request a refund within 14 days of purchase if the license has not been activated or the software is not usable.
3. Domestic transactions (VND, via SePay/VietQR)
For domestic payments, BaoPeak processes refunds directly by bank transfer within 7 business days, subject to the same 14-day, not-yet-activated condition.
4. Non-refundable cases
No refund is given once a license has been activated and used normally, or when the request is past the 14-day window.
5. Fallback method (Dodo)
When the Dodo Payments fallback is enabled, Dodo is the merchant of record for international transactions and applies Dodo's refund terms.
6. How to request
Email BaoPeak support with your order number. We will respond as soon as possible.
Contact
For any question about these terms, privacy, or refunds, please reach out to BaoPeak support by email.